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General terms and conditions (GTC)

Arrival / Departure
Rooms are available from 3pm on your day of arrival. Rooms must be vacated by 10am on the day of departure.

Room prices
Rates are usually per day and per apartment, including all the standard local taxes. We won't be able to grant any refund for late arrival or early departure.
 
Type of board
We will happily take care of your daily breakfast bread on request.
 
Child discount
Your children up to 6 years of age spend the night with us for FREE (except on New Year's Eve and the Fasching/Carnival).
 
Payment
We kindly ask for your understanding that we do not accept credit cards and payment for weekly packages may only be carried out in cash.
 
Pets
Moreover, no pets are allowed in the apartments.
 
Reservation and deposit:
We also wish to draw your attention to the fact that we are only able to confirm a reservation with a down payment of €250.00. Please transfer the sum with no fees for the receiver to our bank: Raika Silz, BIC: RZTI AT 2231, IBAN: AT 81 3631 6000 0044 0123

Travel & room cancellation
Please note all room cancellations must be made in writing. For cancellation and early departure, the applicable legal conditions are the Austrian Hotel Contract Conditions (Österreichische Hotelvertragsbedingungen).
 
Cancellation insurance
When making your booking, we suggest you take out hotel cancellation insurance which would cover any cancellation costs in the case of an accident, illness or death of the policy holder, his/her children, siblings, parents and grandparents before the start of the holiday and during the stay.
 
Our inside tip
As our guests, you will receive discounts on ski rentals in the Intersport Heidegger sports shop.
 
The General Terms and Conditions for the Hotel Industry apply (GTCH 2006).
We reserve the right to make changes at any time.